ImmiAccount’s first Birthday

ImmiAccountOn 7 December 2014, ImmiAccount celebrated its first birthday.

Since its launch in 2013, more than 1.5 million accounts have been created, more than two million applications have been submitted, and attachments in excess of 21 million have been uploaded (almost 10 per application).

Of these 1.5 million accounts, more than 41,000 are organisation accounts, reflecting the strong take-up of ImmiAccount by agents and sponsoring companies.

In 2014, ImmiAccount won the Australian ICT Excellence in Service Delivery Award and continues to provide clients and agents with a world-class visa and citizenship application tool, where they can select, complete, lodge, track and pay for an increasing range of applications.

Further developments and enhancements to ImmiAccount are scheduled for 2015, so watch this space.

How the department engages with your registered migration agent

When you appoint a registered migration agent to act on your behalf, they will normally be our first point of contact for your visa application.

This means that if we want to discuss your visa application, we will generally contact your registered migration agent first rather than you.

Depending on your contract of services with your registered migration agent, a visa processing officer may engage with your agent by:

• discussing your visa application
• sending written communication about your application to your agent (if your agent is also your authorised recipient) and
• seeking information relevant to your application.

Our communication to your registered migration agent may include the following:

• an acknowledgement of receipt of your application
• a formal request for more information in support of your application
• a request for an interview
• information about any associated bridging visas and work rights while you wait for a decision on your application
• a notice of a decision to either grant, refuse or cancel your visa application.

Depending on your contract, your registered migration agent could prepare documents for your visa application such as your visa application form, and other departmental forms and evidence collected from you to support your application. Any document they submit to us is regarded as having been sent on your behalf. Registered migration agents must not make statements in support of an application or encourage the making of statements, which they know or believe to be misleading or inaccurate.

If you have appointed your registered migration agent as your authorised recipient, all written communications in relation to your matter, for example visa application or cancellation of a visa, will be sent to them. Most of the time, you will not receive a separate copy of the documents. You are taken to have received any documents sent to your authorised recipient as if they had been sent to you. However, you can request us to provide you with copies.

Once you receive an outcome for your visa application, communication between us and your registered migration agent comes to an end. This means that if you want to apply for review of a visa decision or apply for another visa, you will need to re-appoint a registered migration agent by filling out Form 956 Advice by migration agent/exempt person of providing immigration assistance to send to us. You do not need to do this for any associated bridging visa applications.

New work and holiday arrangement for Poland and Australia

140730 - WH Poland - Blog Post Picture 127A4634 (2)Ever wished to eat lunch among the beautiful old world architecture of Warsaw?  Or, learn to surf on an Aussie beach?  With the commencement of the Polish-Australian work and holiday arrangement on 1 August 2014, you may be one step closer to doing this.

Young adults, aged 18–30 years, from Poland and Australia can travel to each other’s country using the work and holiday visa. There are 200 places on offer for each country per year.

Our website has detailed information about the work and holiday visa.

Australians can also find out more about other working holiday arrangements overseas on our website.

Partner (Provisional) visa (subclass 309) – what you need to do next

If you arrived in Australia on a Partner (Provisional) visa, it is important to inform us about any changes to your personal details, such as a new residential address or new passport details. You can provide this information by completing Form 929. If your family circumstances have changed, fill in Form 1022.

Two years after you first lodged your Partner (Provisional) visa application overseas, we will send you a letter via email or the post requesting the information we need to consider your permanent visa application. It is important to keep your contact details updated to ensure you receive your letter.

If it has been more than two years since you first lodged your application overseas and you have not received a letter from us, you can apply through ImmiAccount or download the documents you need from our website.

Visa or citizenship related payments in Australia have become simpler and quicker

The department is no longer accepting cash payments at its counters for visa or citizenship related fees and charges.  This does not impact the methods of payment available at Australian embassies or high commissions and visa applications centres outside Australia.

The cashless office initiative aims to make payments at government shop-fronts simpler and quicker.

How can I pay?

Accepted methods of payments are:

  • credit card
  • debit / credit card
  • prepaid credit card
  • bank cheques
  • money order

Additional Fees
We have also introduced a surcharge on all credit card payments for visa application charges from 19 April 2014 to recover credit card merchant fees.

The surcharge will not apply to BPAY or EFTPOS payments. The surcharge will apply to all applicants, whether they are applying for their visa in or outside Australia.

For information about fees and charges visit:

More students eligible for simpler, faster visas

Study in AustraliaFor the first time students enrolled in advanced diploma level courses at low immigration risk providers will be able to access streamlined visa processing (SVP) arrangements.

SVP will benefit eligible students through simpler and faster visa processing.

It will make study in Australia even more attractive to overseas students, while at the same time ensuring that immigration risk is appropriately managed.

These changes will benefit Australia’s vocational education and training (VET) and higher education sectors, supporting the sustainable growth of international education in Australia and boosting the economy.

It is expected that the extension of SVP to low immigration risk providers offering advanced diploma courses will commence in early 2015, pending legislative changes.

For more information see: