ImmiAccount – used by more than three million people

Our ImmiAccount online tool recently reached a significant milestone when the total number of ImmiAccounts passed three million.

In 2014, ImmiAccount won the Australian ICT Excellence in Service Delivery Award and continues to provide clients and agents with a world-class visa and citizenship application tool, where they can select, complete, lodge, track and pay for an increasing range of applications.

A number of improvements are in the pipeline to further enhance ImmiAccount. Work is under way to introduce more visa subclasses and forms and provide better support for travellers. In addition, ImmiAccount will be further optimised for mobile devices. So watch this space.

Has your visa expired? You can do something about your situation

If you are in Australia and your visa has expired, you should contact our Community Status Resolution Service (CSRS) as soon as possible. CSRS_WebsiteTiles_300x300

The CSRS is a free service that works with people who have overstayed their visa to help you work through your options.

If you work with us to resolve your immigration status, you may be granted a bridging visa. This lets you stay in Australia for a short time and live in the community while you resolve your immigration status.

If you are found living in the community without a visa, there are serious consequences.

You have a choice – do something about your situation and contact our Community Status Resolution Service.

For more information, visit or call 1300 853 773.

Improving Your Online Experience

The Department is changing the way it interacts with our clients by investing in technology that provides access to online self-service options at any time, anywhere.

What can you do online?ImmiAccount

ImmiAccount turned one in December 2014, with more than 1.5 million users signing up in its first year. ImmiAccount helps reduce the need for you to attend an office or ring our general enquiries number to access the majority of our services, saving you time and allowing you to interact with the Department at your convenience.

To complement the ImmiAccount service, our website also hosts a range of useful forms and general information on our visa products.  These online services take away the need for you to wait in a long line at an office or in a queue on the phone.

Our user friendly online facilities allow us to deliver you better and more efficient services including:

Why is online better for you?

ImmiAccount allows for your applications to be submitted instantly.  Attachments can be loaded at any time, meaning there is a reduced processing time for some visas.

For an increasing number of visa subclasses, ImmiAccount can provide you with a complete online processing experience, from beginning to end.

Our online environment has been designed to be convenient for you and we are working hard to make sure you have reliable support available.

Delivering services online allows our interactions with you to be personal and local, tailored to you and your circumstances. We have focussed on understanding your journey to effectively accommodate and enhance your immigration experience.

Using the Census to make sense of temporary migration

This post is part of the On the Move blog series, which brings you posts focussing on the use of census data in a temporary migration context. These posts have been prepared by our Economic Analysis Unit. 

If you’ve been following these blogs for a while you will know that the 2011 Census of Population and Housing offers up a couple of incredibly useful products for Immigration’s policymakers.

The most well-known of these are the 21 million records of data released from the Census,  which capture the details of everyone present in Australia on Census night. Included among these millions are:  all people born here; all migrants with a permanent visa; and because it’s a population count, all those with a temporary visa, provided they have been (or intend to be) in Australia for at least a year.

The second product is the Australian Census Migrant Integrated Dataset (or ACMID for short).  Again it is based on data from the Census, but this time it has been matched with the immigration records of just over a million permanent migrants who settled in Australia after 2001.  For people working in this department, this is especially useful.  On its own, the Census does not make any distinction between permanent settlers and temporary migrants, whereas the ACMID enables us to drill-down into various categories of permanent entry.

While these datasets are both useful in their own right, what is especially enlightening are the additional insights gained if you look at the ‘differences’ between them.

Just to recap, the Census is a source of statistics on Aussies, permanents and temporaries. The ACMID is only permanents.  Take one away from the other and you get statistics on Aussies and temporaries.  Take out the fifteen million or so who were born here, and you get a much smaller set of data, one that only contains statistics on temporary migrants.

If we then take this chunk of temporary data, and apply some reasonable assumptions and straightforward logic, we can get decent proxies for some of the main groups of temporary entrants.  These comprise Working Holiday Makers, International Students and New Zealanders on subclass 444 visas.  This latter, lesser-known group comprises New Zealand citizens who, because they first entered Australia after 2001, have limited prospects of obtaining permanent residence or Australian citizenship, and by extension are ineligible for many government benefits in the areas of health, education and welfare.

Table 1 : Identifying Temporary Migrant Groups

Temporary Migrant Group Identified as …
International Students In full-time study,  born overseas and aged 18 or over
New Zealand Citizens Born in New Zealand or the Pacific Islands and  arrived after 2001 and not in full-time study
Working Holiday Makers Aged 18 to 30,  born in a country we have a working holiday arrangement with and not in full-time study
Children of a subclass 457 migrant Born overseas (anywhere other than New Zealand and Pacific Islands) and aged less than 18
Other Temporaries Those who do not match any of the above criteria.  It will include subclass 457 migrants and their spouses and those on skilled graduate visas

 This then leaves us with a residual group mostly made up  of subclass 457 holders, plus an assortment of others on skilled graduate visas and student guardian visas for example.  There are also a handful of people who don’t quite fit the mould.  Included among these outliers would be international students under 18, New Zealand citizens who were born outside of New Zealand and the Pacific, and Working Holiday Makers who had just gone over the age of 30 at the time of the Census.

All of which is a longhand way of saying this is not an exact science. Shortcomings aside though, it’s a useful addition to the other temporary migration statistics collected by the department; and because it is underpinned by some very detailed Census information, it has the potential for new insights into the behaviour of temporary migrants.

For instance, by using the address information provided in the Census, Figures 1a to 1d show where, within the greater Sydney metropolitan area, different groups of temporary migrants are living.

 Figure 1 – Distribution of temporary  migrants around Sydney metro area

OTM Graph                  

As we can see, Sydney’s international students tend to congregate along an east-west axis – an axis that incorporates Sydney’s main campuses and major transport corridors.  This axis does extend a long way west however – reaching all the way to the foot of the Blue Mountains.  This results in some long commutes for international students, who may be living in the far west to take advantage of cheaper accommodation.

In contrast, the Working Holiday Makers are a more geographically concentrated group.  So when in Sydney, they’ll favour the vibrant lifestyle of the inner city or laid back atmosphere of a beachside locale.  They are also a much smaller group than the international students, as only a small number of them stay in Australia for more than 12 months.

New Zealanders with a temporary status are more far flung, with significant numbers living on the periphery of Sydney, near Penrith in the North and Campbelltown in the South.  Economically and socially these are some of the more disadvantaged parts of the Sydney region.  Furthermore, given the increasing size of this cohort and their limited access to government services, this may be an issue of growing concern.

The final word

More generally, understanding more about temporary migrants and where they live is important because they are a growing segment of the population and like the rest of us they leave a footprint economically, socially and environmentally. At the same time, and as we have seen already, their geographic distribution does vary. This means that the pressures they place on local housing, on infrastructure and on the provision of services is also unevenly felt.  Because this issue is becoming increasingly important, more work is being done in this area with other government agencies.

More students eligible for simpler, faster visas

Study in AustraliaFor the first time students enrolled in advanced diploma level courses at low immigration risk providers will be able to access streamlined visa processing (SVP) arrangements.

SVP will benefit eligible students through simpler and faster visa processing.

It will make study in Australia even more attractive to overseas students, while at the same time ensuring that immigration risk is appropriately managed.

These changes will benefit Australia’s vocational education and training (VET) and higher education sectors, supporting the sustainable growth of international education in Australia and boosting the economy.

It is expected that the extension of SVP to low immigration risk providers offering advanced diploma courses will commence in early 2015, pending legislative changes.

For more information see:

Latest visitor visa statistics now available


Australia continues to draw high levels of interest from international visitors according to the latest departmental report.
The department has granted more than 3.1 million visitor visas this financial year to 31 March 2014, which is nearly 6 per cent higher than last year.

Interest from Asia continues to rise significantly with tourism visa applications from China up 22 per cent (to more than 380 000 applications), Malaysia up nearly 26 per cent (to more than 187 000 applications) and applications from India up 19 per cent (to more than 102 000 applications).

The report also outlines some key initiatives of the Visitor visa programme including the introduction of a three-year validity, multiple entry visa for Chinese business visitors to enable them to engage in important bilateral trade and investment activities along with the opening of new Australian Visa Application Centre (AVAC) in additional countries, including India in June 2014.

Visitor visa quarterly reports are located on the department’s website at: These results aren’t unexpected as changes were made to the Visitor visa programme last year to make it easier to apply. Also the expansion of online visitor visa applications in May 2014 means it is now possible for visitors from an additional 51 countries and regions to apply for their visitor visa online.

Watch this space for further posts about the Visitor visa programme.

Training Australian workers: an obligation for 457 employers

As stated in earlier posts, significant changes to the 457 visa were made on 1 July 2013. One of these changes included strengthening the requirement for businesses that employ 457 visa holders to actively contribute to the training of Australian workers.

As it stood prior to the changes on 1 July 2013, businesses have always needed to show they actively contribute to the training of Australian workers. Businesses demonstrated they had spent, in the 12 months prior to applying to be a sponsor:

  • specific amounts on either training their own Australian employees, or
  • provided funds to an industry training fund in the industry they operate in.

Since 1 July 2013, the training obligation takes this a step further by requiring businesses in the programme to continue contributing to the training of Australians for the entire time they are approved as a sponsor and employ 457 visa holders.

What is the training commitment?

Australian businesses sponsoring 457 visa holders must meet at least one of the following training benchmarks:

  • expenditure of at least 2 per cent of the payroll of the business, in payments allocated to an industry training fund that operates in the same industry as the business, or
  • expenditure of at least 1 per cent of the payroll of the business, in the provision of training to Australian employees of the business.

Businesses are required to continue to meet one of these benchmarks for as long as they employ a 457 visa holder and are approved as a sponsor.

What happens if a business doesn’t meet the benchmarks?

We undertake regular checks of businesses that sponsor 457 visa holders to make sure they are complying with all of the sponsorship obligations, including meeting one of the training benchmarks. If during these checks we become aware they have not fully met the training requirement, we have a range of options available to us, including:

  • issuing a formal warning
  • barring the business for up to five years from sponsoring overseas workers
  • cancelling the business’ sponsorship
  • issuing an infringement notice to a maximum value of $10 200
  • entering into an enforceable undertaking (a court-enforceable undertaking between the minister and sponsor) applying for a civil penalty order with a maximum penalty of $51 000.

For more information about 457 employer obligations go to the sponsors tab at:

Changes to Other Family and Non-Contributory Parent visas

On 2 June 2014 the government repealed the following visas:

Parent (non-contributory) visas:

  • subclass 103 (Parent)
  • subclass 804 (Aged Parent)

Other Family visas:

  • subclasses 114 and 838 (Aged Dependent Relative)
  • subclasses 115 and 835 (Remaining Relative) and
  • subclasses 116 and 836 (Carer)

Why is the Government ceasing new applications for these visas?

The focus of family migration is on the reunion of close family members, who are the partners, children and contributory parents of Australian citizens and permanent residents. Closure of the Parent (non-contributory) and Other Family visas will help free up places in the Family Stream for the migration of close family members.

The visas being repealed have long processing queues. Based on current planning levels, an applicant for a Parent (non-contributory) visa can expect to wait about 13 years before being considered for the grant of a visa after being allocated a queue date. An applicant for an Other Family visa can expect a waiting time of between four years (for a Carer visa) and 16 years (for a Remaining Relative and Aged Dependent Relative visa). These waiting periods reflect the significant number of visa applications in comparison to the limited number of visa places available each Migration Programme year.

What other options will parents have to migrate to Australia?

Parents will continue to have the option of applying for a permanent Contributory Parent visa, either subclass 143 (Parent) for parents outside Australia or subclass 864 (Aged Parent) for parents in Australia. Under these visas, applicants are required to pay a higher Visa Application Charge (VAC) and Assurance of Support bond than the Non-contributory parent visa. It is possible to stagger the costs by first applying for a temporary Contributory Parent visa and then for the permanent Contributory Parent visa. The temporary Contributory Parent visas include the Contributory Parent (subclass 173) visa for parents outside Australia and the Contributory Aged Parent (subclass 884) visa for parents in Australia.

Alternatively, parents can apply for a long stay Visitor visa which allows eligible parents to visit their children in Australia for regular periods of up to 12 months at a time over an extended validity period. For many families, temporary stay provides greater flexibility without the need to wait in a queue for years for a permanent visa.

What options do other family relatives have to migrate to Australia once these visas are closed?

Relatives of Australian citizens and permanent residents other than partners, children and contributory parents who wish to migrate to Australia will need to satisfy requirements for entry as a skilled migrant. All intending migrants interested in the points based skilled migration or business investment and innovation visa programs are required to submit an Expression of Interest (EOI) using the SkillSelect online service and receive an invitation in order to lodge a visa application.

I have already applied for a visa. What happens to my application?

If you have already applied for an Other Family or Non-Contributory Parent visa your application will continue to be processed under existing regulations and policy. Please note that the Parent (non-contributory) and Other Family visas are subject to annual planning levels. In 2014-15, 1500 places have been allocated to Parent (non-contributory) and 500 places to Other Family. Based on 2014-15 planning levels, you can expect to wait up to 13 years for a Parent (non-contributory) visa, four years for an Other Family (Carer) visa and up to 16 years for an Other Family (Aged Dependent Relative) or Other Family (Remaining Relative) visa.

I want to add a dependent family member to my existing application. Am I able to do this?

Eligible dependent family members, such as a partner or dependent children, are able to be added to an application after the date of repeal. You will need to provide evidence of the relationship, including dependency, in submitting this application.

I have an ongoing need for assistance due to a disability and had intended to sponsor my relative to migrate to Australia as a Carer to look after me. What options would I have to bring my relative to Australia if the Carer visa is closed to new applications?

Relatives other than the partners, children and contributory parents of Australian citizens and permanent residents who wish to migrate to Australia will need to satisfy requirements for entry as a skilled migrant.

Alternatively, your relative may be eligible for a longer stay Visitor visa. Eligible applicants are able to stay in Australia for a longer stay period than would otherwise be provided on a Visitor visa, where they can show that the purpose of their visit is to assist with the short-term care needs of a seriously ill relative who is an Australian citizen or permanent resident. Normal visitor visa requirements apply including the requirement that the applicant genuinely intends only a temporary stay in Australia.

What alternatives are there for me to migrate to Australia as a remaining relative or aged dependant relative if these visas are closed?

Relatives other than the partners, children and parents of Australian citizens and permanent residents who wish to migrate to Australia will need to satisfy the requirements for entry as a skilled migrant.

For more information see:




Signed work and holiday arrangement with Greece

Santorini_1Who wants to eat lunch overlooking the stunning Greek islands? Or learn to surf on an Aussie beach every day? With the signing of the Greek-Australian work and holiday arrangements, you may be one step closer to doing this every day for a year.

On 14 May 2014, Australia and Greece signed a reciprocal Work and Holiday (subclass 462) visa arrangement.

Once the programme is up and running, young adults, aged 18–30 years, from Greece and Australia will be able to travel to each other’s country using the Work and Holiday visa. There will be 500 places on offer for each country per programme year.

Our website has detailed information about the work and holiday visa and its eligibility criteria.

Eligible young adults from both Australia and Greece will be able to apply for this visa once a start date has been determined – which may take a few months. The start date will be will announced on our website and social media channels.

Australians can also find out more about other working holiday arrangements overseas on our website.

Has your Australian visa expired?

If you have overstayed your visa, you should visit an immigration office as soon as possible and ask to speak to an immigration officer from the Community Status Resolution Service, known as the CSRS.

CSRS officers work with people who have overstayed their visa or been granted a Bridging visa E (BVE) while they resolve an immigration matter.

There are advantages for approaching us within 28 days of your visa expiring. The sooner you see us, the more options you may have.

The department conducts regular checks to identify and locate people in the community who have breached their visa conditions or whose visas have expired. We encourage you to contact us to discuss your options as soon as possible.

You have a choice—you can do something about your situation now.

For more information about the CSRS, expired visas or BVEs, visit or phone
1300 853 773.

You can phone anonymously and seek general information or you can speak to the operator in more detail about your circumstances. For interpreting assistance, phone 131 450.