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Statement on triaging applications

The Department of Immigration and Border Protection is aware that a list of migration agents was recently made available on the internet.  This was done without the department’s knowledge or authorisation.

Some registered migration agents specialise in providing advice to clients in complex situations.  The list was previously used within the temporary or provisional Partner visa caseload to help triage and streamline the allocation of applications to officers of appropriate seniority, depending on the complexity of the case.

Triaging applications based on complexity did not impact on visa decision-making.  Triaging applications to ensure an efficient management of caseloads relies on a wide range of factors.  Each application is assessed strictly on its merits, according to legislative requirements, and using the information provided in the application.

This list and any other version of the list was removed from use between August and October 2013.

No inference or interpretation should be drawn on the basis of inclusion on the list.

Information on registered migration agents can be found at the Office of the Migration Agents Registration Authority website at www.mara.gov.au/