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Seven myths about the Community Status Resolution Service & how they help resolve immigration matters.

Female student using phone

 

There are some common misconceptions that prevent people who have overstayed their visa from approaching us. These include:

1. If I come forward you will detain me.

We generally do not detain people who voluntarily approach us about their immigration situation. We will generally assess you for a Bridging visa E, which is a temporary type of visa that allows you to remain in the community lawfully while you work with us to resolve your immigration matter.

 

2. If I come forward I will be deported and will not be able to stay in Australia.

We can discuss the range of visa options available to you when you approach us voluntarily, including whether you are eligible for a temporary or a permanent visa to remain in Australia.

 

3. I accidentally overstayed my visa because I didn’t understand when my visa expired, now it is too late.

If you have overstayed your visa, it is better to engage with us as soon as possible to resolve your immigration status. We can assess you for a bridging visa, which makes you lawful while you live in the Australian community and are working to resolve your immigration situation. It is never too late to engage with us voluntarily to talk about your immigration situation. 

 

4. I have been working illegally but I’m scared to tell the Department because you will take away my money.

We encourage people without a valid visa to approach us to discuss their visa situation as soon as possible.  We generally do not take away personal possessions, including any money, if you approach us voluntarily.

 

5. I can’t remain anonymous if I approach the Department face-to-face.

You can choose to remain anonymous if you approach us, either face-to-face, online or over the phone.

 

6. I don’t have any money and I need help.

When you engage with we may be able to organise support services for you and your family, based on your personal circumstances. These support services can help you to live in the Australian community while you work with us to resolve your immigration situation. 

 

7. I want to go home but I need help.

If you approach us we can talk to you about available assistance in returning home, such as help with travel documents and passports, plane tickets, specialist counselling services, and assistance for when you arrive back in your home country.

The Department will be visiting Bundaberg, Maryborough and Hervey Bay at the following dates, times and venues:

Bundaberg

  • Monday 31 July, 9.00 am to 4.00 pm

  • Centerlink Office: 26 Woongarra Street

Maryborough

  • Tuesday 1 August, 9.00 am to 4.00 pm

  • Centerlink Office: 207 Lennox Street

Hervey Bay

  • Wednesday 2 August, 9.00 am to 4.00 pm

  • Centerlink Office: 6 Hunter Street, Piabla

If you are unable to attend an information session, or would prefer to engage with us anonymously online, feel free to post any questions that you may have about visa overstaying in the comments field below, and an immigration officer will respond to your question promptly.

For more information about expired or cancelled visas, visit border.gov.au/csrs or call anonymously on 1300 853 773.

Comments (35)

Comment: 

I am not sure if this blog is still active.
I hope that someone can provide me with some advice.
I created an EOI on the official SkillSelect website last year.
I received a notification earlier this week advising me that I have received a message in my SkillSelect Mailbox account.
The support of SkillSelect sent me my EOI ID. (was quite quick I must say).
Now I am having issues with my password. Have tried all the possible passwords I usually use. It seems as if the account is now locked. I have mailed them for assistance and hope they can assist.
My question is this: From past experiences, when receiving such a notification, is it an invitation to apply? I do not want to miss out on an opportunity.
I never received any other messages from SkillSelect in the past. - (That excludes the confirmation email when I registered.
Any comments would be appreciated. Thanks

Comment: 

Hi Johann.  We apologise for the delay with our response.  Due to technical difficulties, we were unable to read posts.  With regards to your question, since you have mailed for assistance, you should receive a response.  The following link however might provide you with further assistance https://www.border.gov.au/Lega/Lega/Form/Immi-FAQs/login-errors-using-my-password 

Regard

Community Status Resolution

 

Comment: 

My visa is expiring on coming 30th August am I am thinking of going to Bangkok on 1st july and returyto Perth on 6th July. So is it possible to do so?

Comment: 

Amazing, it would be great if people get helped if they approach voluntarily. One must understand the situation of immigrants and help them then more people will be convinced that they can get help.

Comment: 

Hi David

Thank you for your post. 

Regards

Community Status Resolution

Comment: 

I have a valid Australian visitor visa that will expire in November 2017. What will happen if I am not able to use it by then? Do I apply again for another visa?

Comment: 

Hi Heydee.  Apologise for the delay with our response.  Due to a technical error, we have been unable to read posts.  With regards to your question, if you have not used your visa before it's expiry, you will need to apply for a new one. 

Regards

Community Status Resolution. 

Comment: 

I need some help about my visa,have any solution to resolve my visa status,because I alredy over stayed in this country and I still need to stay here because what I know about your country is,this country is beautiful and most important thing is I need to work here to protect my family,that the only thing that I thinking about how to keep my family feel comfortable,that why I go here to find some work for give my family fainanceel,but now I already over stayedand my visa also expired,I need some help how I can keep stay and working here in lawful,please need some help..thank you

Comment: 

Hi Kent. We apologise for the delay with our response.  Due to technical difficulties, we were unable to read posts.  If you have overstayed your visa, you need to address the matter asap.  Should you wish to seek advice before you do so, the following link will assist you https://www.mara.gov.au/  

For more information about expired or cancelled visas, visit border.gov.au/CSRS or call anonymously on 1300 853 773. 

Regards

Community Status Resolution

 

Comment: 

Hallo my wife and I have a visa 600 for 6 month
We arrived the 03 of March now we have booked a cruise to new Caledonia from the 10 of august until 20 of august. Than we fly directly back to aukland the same day. Unfortunately the date of visa application is the 09 august 2016 and expire the 18.august 2017. So what can we do .we are both ober 60 years old .Thanks for helping us .
kind regards W.Weber

Comment: 

Hi Weber.  Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

With regards to your question, please visit the following link regarding 600 visas https://www.border.gov.au/Trav/Visa-1/600- or contact 131 881

Regards

Community Status Resolution

Comment: 

Hi. I just need your help to shed light on my friends' visa condition. She is currently under student visa ( 573 ) which were about to expire on August 30, 2017. At the same time, she was also granted a bridging visa A in relation with her permanent residency application (190, lodged on Feb 2017) which will take into effect once her student visa expires. This bridging visa A allows her to work and study on a full time basis. Once. her bridging Visa A takes effect on Aug 31 can she not continue to study anymore and work full-time? as she is having financial difficulties and could not afford to finish her study.

Comment: 

Hi Precious.  Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

With regards to your question, if your friends Bridging Visa A allows her to work and study once it takes effect, your friend will be able to work and study.  If she is unsure of her Bridging Visa A entitlements, she can visit the following link once it takes effect on 31 August http://www.border.gov.au/Busi/visas-and-migration/visa-entitlement-verification-online-(vevo)

Regards

Community Status Resolution

Comment: 

Hi there,
I was in student visa and I couldn't complete my study within my visa period and in meanwhile my student visa expired and me and my husband overstayed longer than 28 days. As soon as we knew, we had overstayed, we voluntarily contacted immigration office and got BVE. We return back within that visa period. Now, I want to complete my study, which is my final year. I was wondering, if I was kept in 3 years exclusion period in this situation. How can we find out if there is re-entry ban or not?
Thank you in advance for prompt response.
With Regards
Sumy

Comment: 

Hi Sumy.  Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

With regards to your question, if you overstayed your student visa more then 28 days, you will be affected by the 3 year exclusion/re-entry ban.  As your post indicates you are offshore, you can apply for another student visa in which you will be given the opportunity to apply to have the exclusion period waived.  Please note exclusion waivers are decided in accordance with policy and legislation.   You can find more information related to exclusion periods at the following link http://www.border.gov.au/Trav/Visa/visa-about-to-expire-or-expired/status-resolution-service/re-entry-bans-fact-sheet

Regards

Community Status Resolution

Comment: 

First, i decided to do MBA in aus but now i realise that its not my cup of tea...I have completed engineering in mechanical field....now i want to change ny course but i have fear of visa cancellation...what should i do now i need help...

Comment: 

Hi Ajay.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

With regards to your question, please discuss the matter with your education provider or visit the following link for further information on student visas http://www.border.gov.au/Trav/Stud

Regards

Community Status Resolution

Comment: 

I have overstay but I want to apply for legal work visa as I have sponsor which he is a farmer. What should I do?

Comment: 

Hi Hana.  Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

With regards to your question, If you have overstayed your visa, you need to address the matter asap.  Should you wish to seek migration advice before you do so, the following link may assist you https://www.mara.gov.au/ 

For more information about expired or cancelled visas, visit border.gov.au/csrs or call anonymously on 1300 853 773.

Regards

Community Status Resolution

Comment: 

Hello, I'm need your guidance on behalf of my friend who is currently in Australia and accidentally overstayed her visa because she didn't understand when her visa expired, on her visa grant said the last date to arrive is June 01, 2017. She was trying to extend her stay through Immiaccount in order for her to make an application for a student visa, but the system is preventing her application from continuing. How can she apply for a bridging visa in order for her to apply for a student visa?

Comment: 

Hi Francis. Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

With regards to your question, if your friend currently does not have a visa, she needs to address the matter asap.  Should she wish to seek migration advice before she does so, the following link may assist her https://www.mara.gov.au/ 

For more information about expired or cancelled visas, visit border.gov.au/csrs or call anonymously on 1300 853 773.

Regards

Community Status Resolution

Comment: 

Im an australian citizen and ive met a partner i like who has an overstayed visa
What do i do who can i talk to ?

Comment: 

Hi

Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

With regards to your question, if your partner currently overstayed their visa, they need to address the matter asap.  Should they wish to seek migration advice before they do so, the following link may assist them https://www.mara.gov.au/ 

For more information about expired or cancelled visas, visit border.gov.au/csrs or call anonymously on 1300 853 773.

Regards

Community Status Resolution

Comment: 

Hi my name is mary and i have a two year old daughter,my problem is my visa got expired early 2015 i was 9months pregnant then,I gave birth but i didn't have the money to fix my visa and now i really want to go back home but my daughter father won't let me take my child,his been so abusive to me,am emotionally drained,the reason i overstayed was that wen my daughter was born i wanted to leave but he didn't let me coz he doesn't wanna sign the passport forms of which this guy is not even capable of looking after the baby all he does is buy drugs with centerlink money and threaten me that i won't take my daughter home,his just a bully and takes advantage of my situation pls help i need to take my daughter and leave pls

Comment: 

Hi Mary

Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

All you can do is make contact to start the process to help you return home.  In your case, as you wish to return home but have a number of barriers preventing you from doing so, there are 2 options I provide you with to make contact.

1 - Contact  CSRS via the method outlined in our blog which is 'For more information about expired or cancelled visas, visit border.gov.au/csrs or call anonymously on 1300 853 773'.

2 - I am providing you with a contact number for a company called the International Organization for Migration (IOM).  They help with matters such as yours concerning departure.  They can also explain the process of engaging with CSRS and how you can do that.  Their number is 1300 116 986

Regards

Community Status Resolution

 

 

Comment: 

hi i came to know today that i have overstayed my visa i , for 50 days , but i am planning to do a course in australia ,and i want apply for student visa , i am confused and worried about my future . how i can able to contact you guys and how i can rectify this condition

Comment: 

Hi Paul

Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

Since you have overstayed your visa, you need to address the matter asap. Should you wish to seek migration advice before you do so, the following link may assist you https://www.mara.gov.au/ 

For more information about expired or cancelled visas, visit border.gov.au/csrs or call anonymously on 1300 853 773.

For information about student visas visit http://www.border.gov.au/Trav/Visa-1/500-

Regards

Community Status Resolution

 

 

 

Comment: 

My temporary visa has just been granted, I have a year before it expires.Now, I have a commitment and may not be able to study yet not until 2 years after. Would there be any chance I can move my visa to later date? or does it mean, the visa expiry date remains and I need to re-apply?

Comment: 

Hi Ivan

Thank you for contacting Community Status Resolution.  We apologise for the delay with our response.  Due to technical difficulties, we have been unable to read posts. 

You cannot change student visa expiry dates without re-applying. For more information about student visas visit http://www.border.gov.au/Trav/Visa-1/500-

Regards

Community Status Resolution

Comment: 

I would like to find out if my half brother's extra 3 days of stay be considered an overstay? He arrived last 02 April and his visa stay period is only for 3 months. So he should be departing Sydney by 02 July but because there were no available return flights, I booked him for the 05 instead. I truly hope we don't get penalised or any problems with this as I will be re-applying him again as we need his help to look after the kids while my husband and I do full time work. Please help us.

Comment: 

Hi Zharisse.  Thank you for your enquiry with Community Status Resolution.  We apologise we did not respond before your brother's departure.  Upon his departure, airport staff should have informed him of any consequences.  In future, you should make direct contact with the Department on 131 881 or review our website http://www.border.gov.au/ to promptly address such issues, as 3 days without a visa is considered overstaying.

Regards

Community Status Resolution 

Comment: 

A client of mine has asked me: "I'm concerned that my child and I may be deported from Australia because of his illness and the associated costs to the Australian government. We moved to Australia in 2008 on a permanent resident visa, which expired after 5 years, so after a trip to the UK a while back we had to return on a returning resident visa in 2014. We can apply for residency next year, but I'm scared we may be deported because of the child’s condition. I'm scared to phone and ask immigration if this is a possibility. I spoke to one of the doctors, who seems to think it may happen. It's like a nightmare.

Comment: 

Hi Peter.  Thank you for contacting Community Status Resolution. 

Our team deals with mattes related to visa overstayers.   However as your post indicates your client and her child are permanent residents, I can only assume that your reference to being able to apply for 'residency next year' means citizenship, as permanent visas do not cease.  It is the travel component that expires after 5 years.  Her concern over being deported is confusing although residency and citizenship is not policy within the Status Resolution programme.  She may wish to seek advice from a migration agent.  For assistance with finding migration agents visit https://www.mara.gov.au/

Regards

Community Status Resolution

Comment: 

I had applied for a NZ partner visa in 2012 and was given a brdging visa while i waited on a decision on my application since my visitor visa had expired.
Everything else was sent in except my medical which was being delayed due to further tests required by the doctor. I of course informed my case officer of the delay. Weeks later my case officer left the dept and i never heard from her.
It's been almost 5 years and I'm wondering if my bridging visa is still valid and what other options do i have.
I haven't worked illegally or committed any criminal offences since I've been here.
I guess not hearing from the department had made me feel confused and i didn't make any effort to contact them.
My partner and i plan to travel abroad this year and i hope someone at immigration will be able to help.

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